Local Government Service Review Consultant

Project: Multi‑Year Service Review Program (Local Government – NSW IP&R Framework) Status: RFQ stage — work will begin only if our proposal is successful Expected Start: Early October 2026 (immediately upon award) Pricing Model: Full engagement price (not per deliverable) Project Context We are currently responding to a formal Request for Quotation (RFQ) issued by a local government Client in New South Wales, Australia. The RFQ is for a multi‑year Service Review Program aligned with the NSW Integrated Planning & Reporting (IP&R) framework. We are seeking a freelancer who can support us with proposal refinement now, and who can begin delivery work immediately in early October if our bid is successful. This is a conditional engagement — the project will commence only if the Client awards us the contract. We are looking for a freelancer who can commit to the entire engagement and provide a single fixed price for the full scope. Engagement Scope (If Awarded) The Service Review Program runs from October 2026 to June 2030 and includes: Year 1 (Heavy Workload – One Pilot Review + Framework Build) You will support: High‑level assessment of all Client services Development of a Service Review Framework Creation of templates, tools, and methodology Legislative compliance mapping Benchmarking against peer councils Gap analysis across eight domains Prioritisation model and three‑year review schedule Full pilot service review (current state → draft → final → implementation plan) Councillor workshop and capability uplift Year 1 is the largest and most intensive phase. Years 2–4 (Lighter Workload – Up to 3 Reviews Per Year) Each year includes: Rapid discovery for each selected service Benchmarking and gap analysis Drafting current‑state, draft, and final reports Developing recommendations and implementation plans Updating templates and methodology Annual program progress reporting Total minimum reviews across the engagement: 10. Workload reduces significantly after Year 1. Immediate Pre‑Award Work (September) If selected, you may assist with: Structuring parts of the proposal Formatting PPT/Word deliverables Light research (benchmarking sources, legislative references) Organising templates and frameworks This pre‑award work will be small and clearly scoped. Key Responsibilities (If Awarded) Analyse Client service information (Delivery Program & Operational Plan) Create structured service profiles Map service workflows Conduct benchmarking using public sector datasets Perform gap analysis across workforce, process, data, tech, financials, etc. Draft sections of: Current‑state reports Gap analysis reports Benchmarking summaries Legislative compliance registers Support development of: Service Review Framework Templates and tools Prioritisation model Draft pilot and annual service review reports Prepare implementation plans and KPI dashboards All deliverables must be in clean, neutral PowerPoint and Word formats (no branding). Required Skills Strong analytical and documentation skills Experience in consulting, public sector analysis, or structured research Ability to interpret government documents Ability to create clear, professional reports Familiarity with benchmarking, KPIs, service levels (preferred) Ability to work independently with structured guidance Pricing Model (Important) We are seeking a single fixed price for the entire engagement, covering: Year 1 (heavy workload) Years 2–4 (lighter workload) All deliverables All analysis All reporting All documentation support Please provide: Your full engagement price A breakdown of how you arrived at the price Any assumptions Your availability from early October onwards How to Apply Please share: Your experience with government or consulting projects Examples of structured reports or analysis you’ve produced Your full engagement price Your availability from early October