Senior Engineering Manager V&V Media

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to

hundreds of thousands of businesses

and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

. See yourself at Twilio Join the team as Twilio’s next Senior Engineering Manager,

Voice Media.

About the job

We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

In this role, you’ll: Lead a team of senior engineers developing Twilio's next-generation media processing stack

Drive technical architecture decisions for low-latency, high-throughput media systems

Collaborate with product, platform teams, and other engineering teams to define technical roadmaps Establish engineering excellence through code quality standards, testing practices, and operational reliability Mentor engineers and provide technical guidance on complex media processing challenges

Balance technical debt reduction with feature development while maintaining service reliability

Build and evolve systems handling real-time media processing at scale

Own service performance metrics, reliability targets, and continuous improvement initiatives

Partner with engineering leaders to align media platform capabilities with broader Voice strategy

Make key technology stack decisions that impact Twilio's media processing capabilities

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years of engineering management experience leading teams building distributed systems

Understanding of Voice/VoIP infrastructure and media handling challenges

Strong technical background with experience architecting and building backend services at scale, operating them with high relia