ServiceNow - CSM Architect @ Spyrosoft

To excel in this role, you must possess a comprehensive understanding of the platform and exhibit confidence in implementation, customization, or maintenance projects. This may be demonstrated through: Deep knowledge of the ServiceNow Customer Service Management (CSM) module. Hands-on experience with case management, entitlements, SLAs, and customer communication channels. Familiarity with integration to CRM systems, contact centers, or self-service portals. Experience in aligning CSM with ITSM…