Operations Manager

Roles and Responsibilities Be responsible for the team’s overall performance. Someone who has worked in Travel process. GDS is mandatory at least for 5 years. Take care of Attrition, Shrinkage, CSAT, Quality, FCR, NPS. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, T…