Customer Support & Admin Virtual Assistant

I need a detail-oriented virtual assistant who can become the friendly voice of my business on the phone while keeping the back office running smoothly. Your primary focus will be live customer support by phone—answering incoming calls, resolving common questions, and noting every interaction in our CRM for easy follow-up. Alongside those calls, I’ll rely on you to handle day-to-day administrative work: keeping the inbox organized and triaged, maintaining an accurate calendar, and entering customer or order information into our spreadsheets. Familiarity with Google Workspace, Excel/Sheets, and any mainstream CRM or ticketing platform will help you jump straight in. A quiet workspace, reliable internet, and clear spoken English are essential. Deliverables • Consistent phone support during the agreed schedule with concise call logs in the CRM • Daily email management: respond, tag, or escalate according to my guidelines • Calendar kept fully up to date, with conflicts resolved proactively • Accurate same-day data entry for new orders or customer details We’ll begin with a short paid trial; if the fit is right, the role can expand to an ongoing position. When you apply, tell me about your phone-based support experience, the tools you’ve used, and your availability in Eastern Time.