Remote Receptionist & Dispatcher – US Appliance Repair Company

Schedule: Monday–Friday, 9 AM–5 PM Pacific Time (California) Position: Long-term, 40 hours/week Preferred locations: Jamaica, Belize, Guyana, Trinidad & Tobago, or other countries with native English speakers.

About the Job

We are a growing appliance repair and HVAC service company serving the San Francisco Bay Area. We're looking for a reliable, organized, professional native English-speaking receptionist and dispatcher to help manage our daily operations. You will be responsible for answering calls, scheduling technicians, communicating with customers, and handling administrative work.

Responsibilities

1. Customer Calls & Communication Answer incoming customer calls professionally. Respond to missed calls, voicemails, and text messages promptly. Explain our services and diagnostic fees. Collect customer information, appliance details, and service addresses. Handle customer questions, complaints, and appointment changes. 2. Scheduling & Dispatching Manage appointments using Workiz. Book jobs efficiently based on technician location and availability. Group appointments geographically to minimize driving time. Avoid unnecessary gaps in the daily schedule. Confirm appointments and send reminders. Coordinate cancellations, rescheduling, and urgent requests. Keep technicians informed of schedule changes. 3. Sales & Customer Follow-ups Follow up with customers who haven't approved repair estimates. Contact customers who requested service but haven't booked. Help convert incoming inquiries into confirmed appointments. Follow up after repairs and request customer reviews when appropriate. Keep track of lead sources (Google, Yelp, referrals, etc.). 4. Administrative Support Update customer records and job notes in Workiz. Track pending estimates, parts orders, and repair appointments. Follow up on outstanding invoices. Help organize customer communications and daily tasks. Prepare simple daily and weekly performance reports.

Requirements

Native English speaker; English must be your first language. Excellent spoken English and clear, professional phone communication. Previous experience in customer service, dispatching, appointment setting, or virtual assistance. Available throughout the entire 9 AM–5 PM Pacific shift. Reliable internet, headset, computer, and quiet workspace. Strong organizational skills and attention to detail. Comfortable using scheduling software, Google Calendar, and spreadsheets. Ability to work independently and solve problems. Experience with Workiz, home services, plumbing, HVAC, or appliance repair businesses is a significant advantage. Performance Goals Answer incoming calls promptly and minimize missed leads. Maximize booked appointments from qualified inquiries. Maintain an efficient technician schedule with minimal travel time and gaps. Confirm next-day appointments and reduce cancellations. Follow up consistently on open estimates and potential customers. Maintain accurate customer records. Submit a short end-of-day report showing calls, bookings, cancellations, follow-ups, and outstanding tasks.

How to Apply

Please provide: Your country and current time zone. Your hourly rate (maximum $7/hour). Your relevant customer-service or scheduling experience. A 60-second voice recording introducing yourself and explaining how you would answer a customer calling to schedule an appliance repair. Confirmation that you can work 9 AM–5 PM California time, Monday–Friday. We will start with a paid trial period before offering a long-term position. We are looking for someone who can eventually take ownership of our daily scheduling and customer communications, not just answer calls.