FSM & Support System Developer Needed

Freelance Developer Required – ISP/Fibernet Field Service Management App We are looking for an experienced Full-Stack Developer / Development Team to build a complete ISP/Fibernet Field Service Management (FSM) & Customer Support System. The system will have Admin/Manager Web Panel + Customer Android App + Staff/Technician Android App, with scope for future OLT/ONU/NMS integration. 1. Admin & Manager Web Panel Admin login Manager/Office login Dashboard Staff management Customer management Complaint/Ticket management Installation/New Connection management Attendance Shift management Leave management Inventory Reports Incentive/performance management Settings User/role permissions 2. Staff/Technician Android App Staff login Staff profile Punch In / Punch Out GPS location capture Office geofence/radius verification Selfie verification during punch Attendance record Assigned jobs Accept Job Start Work In Progress Complete Job Customer location navigation Customer call button Before-work photo Completion photos GPS + timestamp with work activities Complaint history/status Installation jobs Material usage entry 3. Customer Android App Customer registration/login Mobile number Multiple landline numbers under one customer Customer details Create complaint/ticket Complaint category Problem description Photo/screenshot attachment Ticket status Ticket history Reopen option where applicable Installation/New Connection request Notifications WhatsApp/SMS integration 4. Complaint / Ticket Management Ticket creation from Customer App Manual ticket creation by Admin/Office IVR-based ticket creation Match incoming calling number with customer database Auto-populate customer details Assign complaint to staff Staff accept/start/resolve workflow Status tracking Reopen Close instead of delete Complete complaint history Search by Mobile/Landline/Ticket ID Staff details Work timings Photos Resolution details 5. Complaint SLA & Performance Ticket Created → Ticket Closed time calculation Standard complaint target: 2 hours 0–30 min: Excellent 31–60 min: Good 61–90 min: Average 91–120 min: SLA Warning Above 120 min: SLA Breached Average resolution time SLA compliance % Completed/Pending/Breached jobs Staff performance Incentive/Penalty calculation Important: SLA target should be a service-performance measurement, not simply an incentive target. 6. New Connection / Installation Module Create new connection lead Assign lead/job to staff Completion deadline Start installation Installation completion Cable quantity in meters FAT Box quantity Patch Cord quantity Other materials Installation photos GPS Timestamp Daily completed installations Monthly installation report Installation performance Installation incentive calculation 7. Attendance & Shift Management Employee ID Name Phone Designation Status Punch In/Out GPS Selfie Office radius Working hours Present/Absent/Half-day Morning/Evening/Full/Half shifts Assign staff to shifts Leave application Leave approval/rejection Attendance history 8. Salary & Incentives Base salary Complaint performance Installation performance Average closing time SLA performance Incentive calculation Penalty calculation Monthly salary + incentive calculation Staff-wise monthly statement 9. Inventory Item master Unit Opening quantity Purchase/stock entry Stock balance Material issued/used Material used against specific job/installation Automatic stock deduction Remaining quantity Stock history Stock report Example: 100m cable available → 20m used → system automatically shows 80m balance. 10. Dashboard Admin dashboard should show: Total complaints Pending Assigned In Progress Completed Installations Leads Total staff Present Absent Currently working Punch In/Out status SLA status Performance summary 11. Customer Database Excel/CSV bulk upload Retain existing customer database columns Search by Mobile/Landline Multiple landlines under one customer Automatic customer identification when creating complaint Customer connection history 12. Notifications Notifications should work based on actual events, not just display a notification option. Examples: New complaint created Complaint assigned Staff accepts job Staff starts work Work completed Complaint closed Installation assigned Installation completed Customer updates WhatsApp/SMS notifications Developer should clearly specify the required WhatsApp API/provider and integration method. 13. Communication Internal staff/admin chat One-to-one chat Groups Customer notifications WhatsApp integration SMS integration 14. Reports Reports should include: Attendance report Shift-wise report Daily/monthly working hours Complaint report Installation report Staff performance SLA report Incentive/Penalty report Inventory report Customer report Daily/monthly summary Search/filter Excel/CSV/PDF export 15. Role & Access Management Admin Manager Office staff Field staff Customer Appropriate access based on role Page/module-level permissions if technically feasible 16. OLT / ONU / NMS Integration We want the system to be designed so that OLT/ONU monitoring can be integrated .

Requirements

may include: OLT management OLT online/offline status PON port status ONU online/offline ONU LOS Optical RX/TX power ONU distance ONU uptime Traffic monitoring Alarm monitoring SNMP OMCI TR-069/USP where supported Customer ONU PON OLT mapping Automatic fault detection Fiber-cut detection Automatic ticket creation Multiple ONU outage/area outage detection Future network map/GIS OLT/ONU configuration This can be implemented as a separate advanced phase, but the current architecture should be designed to support it. 17. Network/Customer Mapping Future system should support: OLT locations PON FAT Box Splitters Fiber routes Customer locations Customer → ONU → PON → OLT relationship Google Maps/GIS-based network visualization 18. Technical Requirements Developer should propose: Recommended technology stack Backend architecture Database Android application technology Web technology REST AP