Streamline CPA Practice Workflows

I run a small CPA firm and need an experienced systems thinker to examine and refine three core areas: client onboarding, the tax-preparation process, and the way we store and track client files. Where I feel the most friction is the beginning of the relationship. I want a smooth, repeatable path that tracks every prospect and client from initial contact through engagement letters, document collection, deadline monitoring, missing-information follow-ups, and final delivery—without anything falling through the cracks. At the moment our trackers are a mix of spreadsheets, email threads, and shared folders; I’d like to replace or consolidate them into a cohesive workflow that gives at-a-glance status on every return. The engagement also extends to the preparation phase itself. I need fresh eyes on how returns move between team members, what checkpoints we should formalize, and how best to log reviewer notes so that nothing is re-worked twice. The same review should cover our digital filing structure and naming conventions so anyone on the team can find prior-year work papers instantly. What I expect from you: • A short discovery call to understand the current tech stack and pain points • A written assessment highlighting gaps and bottlenecks • Step-by-step workflow recommendations, including sample SOPs or templates I can adopt immediately • Tool suggestions (practice-management or CRM platforms, secure document portals, deadline trackers) that fit a small-firm budget • An implementation roadmap with clear milestones and success metrics If you’ve already helped other accounting practices install systems in Karbon, Canopy, TaxDome, Jetpack Workflow, or similar platforms, please include that experience in your response. Practical examples and sample dashboards are a big plus. I’m ready to start as soon as I find the right advisor who can translate best practices into something my team can run with every day.