Email Support Virtual Assistant

You will take full ownership of my customer-support inbox, keeping it organized, timely, and on-brand. Each weekday you’ll log in twice, clear new messages, label or archive what’s been handled, and draft or send friendly replies drawn from the guidelines I provide. Anything that falls outside those guidelines simply gets flagged for my review; this keeps response time under 24 hours without guessing at answers. We work in Gmail with a lightweight CRM, so confidence with filters, canned replies, and basic tagging will help you move quickly. Clear written English, a calm professional tone, and sharp attention to detail are must-haves, because the goal is to reduce back-and-forth and boost customer satisfaction. Expect about one to two hours of work per day at first, with room to grow as volume increases. At the end of each shift I’ll need a brief summary showing the number of emails received, resolved, and flagged. I’ll supply brand-voice guidelines, templates, and access credentials before your first day so you can hit the ground running.