National Retail Account Manager

🛒 Help build ZOE’s physical Retail presence from the ground up. ZOE has built a world-class personalised health product, and now we’re taking our physical products into retail. We’re looking for a National Retail Account Manager with an FMCG or Consumer Health background to help turn that ambition into reality, owning retailer relationships, product launches, vendor setups, and trading performance that will shape how ZOE shows up on physical shelves. You’ll have the opportunity to build how we work with retailers from the ground up, sitting within our Supply Chain & Operations team while collaborating across Commercial, Operations, Marketing, and Logistics to make things happen. If you’re commercially minded, operationally sharp, assertive in negotiations, and excited by hands-on retail launch execution, this is your opportunity to have a real impact. 🚀 About the Role ZOE is entering an exciting phase of growth, and we’re looking for a dedicated National Retail Account Manager to help shape and scale our physical retail channel (across UK grocery, pharmacy, high street, and health & wellness channels) while supporting key commercial partnerships. This is a highly operational, high-impact role for someone who thrives on turning commercial opportunities into structured launch plans, seamless supply chain coordination, and strong on-shelf execution. You’ll own the day-to-day commercial and operational management of our retail accounts, ensuring launch critical paths are executed across multiple fast-paced launches, retailer portal administration is flawless, trading performance is actively managed, and stock flow is coordinated across the business. 👥 About the Team You’ll join the Supply Chain team within ZOE’s wider Operations organisation, reporting to the Associate Director of Operations. The team makes sure ZOE’s physical products can be launched, supplied, and scaled reliably. You’ll work closely with Commercial, Finance, Legal, Marketing, Growth, Product, Quality, Customer Operations, Creative, suppliers, warehouses, and logistics providers. The team is distributed across the UK, EU, and US, working remotely and cross-functionally with a strong focus on reliable execution, clear ownership, and fast problem-solving. 🎯 What You’ll Be Doing Parallel Launch Execution & Onboarding: Own retailer setup, critical path management, and operational readiness from initial account setup through to live trading on shelves. Manage multiple major retail launches running concurrently or in quick succession. Commercial Negotiation & Pushback: Lead commercial preparations and negotiations, owning Joint Business Planning (JBP) inputs, trading terms, operational requirements, and follow-up actions. Confidently negotiate with major UK buyers (e.g., Sainsbury's, Tesco), balancing growth targets with the willingness to push back and challenge terms to protect ZOE's commercial interests. Portal & Product Administration: Coordinate retailer setup requirements, including vendor portals, product information, pricing, pack specs, GS1 barcodes, artwork, product copy, promotional setups, and delivery requirements. Account & Partner Management: Manage day-to-day retail account relationships, ensuring retailer queries, stock blockers, operational decisions, and follow-up actions are handled quickly and clearly. Cross-Functional Driving Force: Act as the central project driver, proactively pulling internal teams (Supply Chain, Ops, Legal, Marketing, Finance) together to resolve blockers, answer operational questions, and keep launch deadlines on track. Trading Performance & Analytics: Track trading performance across sales, rate of sale (ROS), availability, stock cover, promotional uplift, placement, distribution, and retailer reporting, turning data into actionable growth recommendations. Supply Chain & Inventory Management: Support forecasting, purchase order tracking, stock visibility, and service-risk management across current accounts and future retail expansion. Playbook & System Creation: Build repeatable, scalable retail account management processes, templates, metrics, and playbooks from the ground up to support future ZOE expansion across the UK and EU. 🧠 What You’ll Bring UK Retail Market Experience (Must-Have): 2–4+ years of experience in retail key account management, commercial operations, or retail operations within FMCG, CPG, grocery, or consumer health. Proven understanding of the UK retail landscape (e.g., Sainsbury's, Tesco, Waitrose, Boots, Superdrug) is required. Additional international expansion experience is a plus. Ground-Up Execution & Builder Mentality: Hands-on experience taking a product into retail from scratch, with a track record of setting up new internal processes, metrics, and scalable playbooks. Commercial Confidence & Negotiation: Strong commercial acumen with direct experience negotiating with retail buyers. Comfortable advocating for the business, challenging assumptions, and pushing back during negotiations. Retailer System & Portal Fluency: Direct experience managing retailer portals, critical paths, GS1/barcoding standards, artwork sign-offs, and trade term administration. Commercial & Operational Balance: Comfort with forecasting inputs, order and stock tracking, availability metrics, rate of sale, margin structures, and the operational realities of getting physical stock onto shelves. Proactive Stakeholder Leadership: Ability to bring structure to complex cross-functional workstreams, drive alignment across internal teams, and push projects through to completion with high autonomy. ✨ Our Hiring Journey We value your time. While the exact steps and timeline can vary slightly depending on the role, seniority, and team, we’ve designed a streamlined 4-step blueprint to get us from "Hello" to "Welcome to the team" as efficiently as possible: 👋 Intro Chat with the Talent Team: A high-energy alignment check to learn about you and share our vision. 🧠 Hiring Manager Interview: