Senior Account Manager [ Mat Cover 9 Months FTC]

About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite

cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel

in a single company –

powered by exceptional talent and our agentic marketing platform, WPP Open,

to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit

WPP.com . A Hybrid working model We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. What does a Senior Account Manager do at

WPP Production?

As part of the Client Services Department, you play

a central role

in the business and are pivotal to the smooth running of your account. You will

be required

to have a thorough understanding of all areas of the business and

be responsible for

managing projects from brief to final delivery on time and budget. You will be client focused and require

good communication,

organisation

and time management skills to manage both your clients and internal departments, while always focusing on quality,

process

and profitability.

What does a Senior Account Manager do at

WPP Production, on the TJX account?

You will be working within the client’s Activation Account team, implanted onsite working on behalf of the client. You will attend TJX office in Watford

two/three times

a week and occasionally work from the

WPP Production

office in London. You will deliver projects, working with TJX’s onsite in-house creative team. You will

be responsible for

managing projects from briefing to final delivery, ensuring that TJX stakeholders, clients and agencies, adhere to set timings to ensure

a timely

delivery of all projects.

You will be working on a range of

Digital Media

projects, such as Web, Email and Paid Media

Client management responsibilities:

Immerse yourself in the client’s brand and offering

Prepare client proposals

Present and deliver creative work appropriately – take ownership of your work and ensure best in class delivery of work to a high standard

Provide weekly status reports, accompanied by a meeting or call as per client needs

Provide agendas and detailed contact reports following all client meetings

Set and manage client expectations deliverables and

timeframes

Escalate all serious client issues to your line manager

immediately

and recommend solutions wherever possible

Identify

areas for improvement of existing workflow and processes which could

benefit

WPP Production

and/or the client

Build strong day to day relationships with all clients and agency stakeholders – communication is key

Identify

training requirements and opportunities for clients to ensure their adherence to processes and improve workflow

Project Management responsibilities:

Co-ordinate between all relevant parties, this might be internally within the client TJX, internally within

WPP Production

or with other agencies and 3 rd party partners of TJX.

Consistently deliver against all contractual obligations include SLAs and KPIs

Manage client projects from brief to delivery ensuring final materials are on time and of the highest quality

Follow agreed workflows and utilise relevant project management tools that the client uses – Workfront

and

Trello.

Ensure clear division of responsibility for

appropriate files

at each stage of the project

Where project managers/producers are involved, take responsibility for ongoing communication, tracking

project progress and status vs. schedules, timings, delays etc.

Manage,

monitor

and update all timelines and set realistic expectations with stakeholders

Monitor internal workflows,

identify

areas for

improvement

and make recommendations

Ensure Schedules, technical specs and copy dates are obtained and correct, report any delays to AD

and/or TJX BAM

Check all materials (PDFs, emails etc.) and ensure quality control procedures have been followed before sending to clients

Keep AD

and/or TJX BAM

updated on status of projects

Collate any information needed for input to client reports and presentations

Help organise, attend (if

required) and minute meetings

Manage your workload effectively and highlight to your line manager if support is

required

to ensure successful

completion of a project

Manage other team members and become a mentor

Provide administrative support team as

required

Reporting lines and key stakeholders

This role reports to the Account Director, but you will have a dotted reporting line into a client lead

(Brand Activation Manager.

You will work closely with Creative, Digital

and

Production teams.

Requirements

Strong time management

and&nbs