Customer Experience Team Lead

Wheco's Customer Care team is seeking a team lead to coach and develop a group of representatives, driving service excellence across brands. You will monitor performance, provide coaching, and ensure adherence to quality standards while managing schedules and workloads. As a key liaison, you will coordinate training, handle escalations, and collaborate with other departments to improve processes and outcomes, fostering a positive and high-performing culture. J-18808-Ljbffr