Customer Experience Digital & Innovation Lead

Job Title: Customer Experience Digital & Innovation Lead Location: China/India Reports to: Head of Customer Experience Department: Energy Job Summary : Lead the CX function’s adoption of AI and emerging digital capability – ensuring the tools, platforms and automation that power customer experience keep pace with the business as it scales. This role positions CX at the front of AI-driven service innovation. Key Responsibilities : Define and own the CX technology roadmap Assess the existing land…