Municipal E-Governance Suite - Mobile & Web

Municipal E-Governance Platform – Citizen App, Field App, Admin ERP & Website PROJECT DESCRIPTION We are looking for an experienced full-stack software development team/company to develop a complete Digital Municipal Governance Platform for Narayanpur Municipal Board, Assam, India. This is a complete municipal digital ecosystem, not just a mobile application. It will connect citizens, households, ward officials, field workers, municipal administration, local businesses and public services through one secure backend. MAIN COMPONENTS 1. Citizen Mobile App 2. Official/Field Staff Mobile App 3. Municipal Admin ERP/Web Dashboard 4. Official Public Website & CMS 5. Central Backend/API & Database 6. House ID/QR & GIS System --- 1. CITIZEN MOBILE APP Develop a modern Android & iOS application with: Mobile/OTP registration and login Citizen profile Unique House ID Household/family information Property/Municipal Tax Online payment and digital receipts Trade Licence application/renewal Municipal service requests Complaint/grievance reporting Photo/video/location upload Complaint tracking Garbage collection status Missed garbage reporting Local business directory Local Buy & Sell section Municipal notices and announcements Events/programmes Guest House booking Senior Citizen Tirth Yatra Youth Cultural & Business Exposure Tour Public/government services Push/SMS/WhatsApp/voice notifications --- 2. OFFICIAL / FIELD STAFF APP For Commissioners, officers, supervisors and field workers: Role-based login Assigned tasks/work orders Household/property surveys Inspections Street-light, road and drainage surveys Garbage collection Complaint resolution House ID/QR scanning GPS location Photo/video evidence Before/after photographs Digital signature Attendance/field duty Offline data collection and later synchronization Ward-specific access --- 3. DYNAMIC FORM BUILDER & DIGITAL SURVEY This is a core requirement. Authorized administrators must be able to create new digital forms from the Admin Dashboard without requiring a developer or new app release. Support: Text, number, date/time Dropdown, radio, checkbox, Yes/No Photo/video/audio Document upload GPS/map location Signature QR/barcode Validation and conditional logic Form templates Draft/publish/archive Ward/department/worker assignment Offline mode Supervisor verification Excel/CSV/PDF export Examples: Household, Property, Garbage, Street Light, Road, Drainage, Shop, Trade Licence, Asset, Water Connection, Park and Development Project surveys. --- 4. COMPLAINT & GRIEVANCE MANAGEMENT Workflow: Complaint → Department Assignment → Field Task → Work → Before/After Evidence → Supervisor Verification → Resolution → Citizen Notification Features: Automatic complaint ID Photo/video/location Priority/SLA Department/officer assignment Escalation Status tracking Ward/department dashboard Citizen feedback --- 5. GARBAGE COLLECTION MANAGEMENT House-wise collection linked to House ID QR scanning Ward/route management Daily schedule Worker/vehicle assignment Collected/not-collected status Missed collection complaints GPS/time/photo evidence Route completion dashboard Citizen alerts --- 6. MUNICIPAL ADMIN ERP Central dashboard for: Citizen & household database Property/House management Property tax Trade licences Complaints Garbage Ward management Employees Attendance & payroll Development projects Tenders & contractors Vehicles Street lights JCB/equipment Generator Inventory Guest House Events/programmes Local Market Documents CMS Notifications Reports & analytics GIS CCTV integration Audit logs --- 7. HOUSE ID / QR / GIS Every municipal property should have a unique digital identity. Include: House Number Unique House ID Ward/address Household information Property/tax information Service history Complaints Documents GPS location QR code GIS should support wards, houses, complaints, garbage routes, vehicles, assets, street lights, projects and field activities. --- 8. DEVELOPMENT PROJECTS & TENDERS Development Projects Project ID Ward/location Description Estimated cost Funding source Contractor Work order Start/target/completion dates Progress Before/during/after photos Upcoming/completed works Tender Management Tender notices/documents Tender number Deadlines/status Contractor database Work history Public archive --- 9. LOCAL MARKET & BUY/SELL Create a digital platform for local businesses: Licensed business directory Shop/business profiles Category/ward/location search Photos Products/services Price/description Local Buy & Sell classified section Admin moderation --- 10. GUEST HOUSE & MUNICIPAL EQUIPMENT Guest House Rooms, availability, tariff, booking, approval, check-in/check-out, maintenance and reports. Equipment JCB, generator, water tanker, cesspool/septic tanker and other municipal equipment with availability, requests, approval, usage and maintenance. --- 11. SPECIAL PROGRAMMES Senior Citizen Tirth Yatra Programme, eligibility, application, verification, selection/waitlist, travel/accommodation, attendance and reports. Youth Cultural & Business Exposure Tour Programme, eligibility, application, verification, selection, itinerary, travel/accommodation, attendance and feedback. --- 12. EMPLOYEE & INTERNAL MANAGEMENT Employee master Department/designation Attendance Leave Field duty Salary/payroll Payslips Internal tasks/work orders Meetings/minutes Digital documents Internal notices --- 13. OFFICIAL WEBSITE & CMS Develop a professional responsive municipal website containing: Home About Municipal Board Chairman Message Executive Officer Message Chief Minister of Assam Message Relevant Department Minister Message Ward Information Citizen Services Notices/Circulars Tenders Development Works Events Guest House Local Market Downloads Emergency Contacts Gallery Contact Authorized officials must be able to update routine content without developer support. --- 14. COMMUNICATION Integrate suitable providers for: Push notifications SMS WhatsApp Business/API Voice/IVR Ward