Pre-Sales Email Support Specialist -- 2

I’m looking for someone who can take over our pre-purchase inbox and make sure every prospective buyer receives a fast, friendly, and accurate reply. Your core mission is to turn curiosity into confidence—helping visitors pick the right product, understand our pricing or discounts, and see exactly how the solution works for them. You’ll log into our shared help-desk each weekday, clear the queue, and tag any edge-cases that need escalation. Responses should be: • Consultative, guiding customers to the product or plan that truly fits • Transparent about costs, promotions, and renewal terms • Clear and jargon-free when explaining features or setup steps I’ll provide a brand voice guide, FAQs, and escalation paths on day one. All I need from you is excellent written English, previous email support experience, and the discipline to keep response times under 12 hours. If that sounds like you, let me know your availability and a brief example of a pre-sales reply you’ve written.