Email Support & Reporting

I need a reliable pair of hands to take over the daily flow of customer emails. Your first task is to craft concise, friendly replies that resolve issues on the spot. The messages will revolve around “email and data”-related queries, so accuracy and a clear writing style are essential. Beyond responding, I want the raw conversation data turned into insight. As you work, log any useful details and trends, then compile a simple report that highlights frequent questions, recurring pain points, and any anomalies worth flagging. A weekly summary in Google Sheets or Excel is fine as long as I can open it quickly and spot patterns at a glance. Please be comfortable switching between an email client, a basic spreadsheet, and whatever lightweight reporting tool you prefer. If this sounds straightforward and you have a track record of polite, error-free email handling, I’m ready to get started right away.