Seeking Experienced Operations Manager in Short Term Rental Industry / Hospitality

Summary We are seeking a proactive, highly organized Operations Manager to take full ownership of our daily guest operations, manage our remote team, coordinate third-party vendors, and drive strategic growth projects. This is an execution-focused leadership role. You will serve as the operational backbone of the company—ensuring daily workflows run smoothly, holding staff and tech vendors accountable, and executing growth initiatives independently without needing constant oversight. Key Responsibilities Team Leadership & VA Management: Oversee, recruit, onboard, and train Virtual Assistants across various departments. Audit guest communications daily and coach team members to maintain high quality standards and response times. Tech & Software Project Oversight: Serve as the primary internal project manager liaising with external web and software development vendors. Define deliverables, enforce timelines, and ensure projects align with business growth goals. Quality Assurance & Auditing: Perform daily operational audits on customer support logs, booking channels, and third-party vendor performance (cleaners, maintenance crews, turnover teams). Process & SOP Optimization: Identify operational bottlenecks and build or refine Standard Operating Procedures (SOPs) to ensure scalable systems. Growth Initiatives: Drive key special projects from concept to completion, such as implementing new tools, launching operational strategies, or expanding guest services. Schedule & Time Commitment Hours: ~50 hours per week (approximately 10 hours per day, Monday through Friday). Weekend Coverage: Periodic weekend on-call coverage required to oversee guest escalations and urgent operational issues. Required Qualifications 2+ years in Operations Management (experience in short-term rentals, Airbnb, or property management highly preferred). Proven experience recruiting, hiring, training, and auditing remote Virtual Assistants. Background in project managing technical vendors (software/website developers). Experience using Property Management Systems (PMS), customer messaging tools, and project management platforms (e.g., Asana, ClickUp, Slack). Strong leadership, critical thinking, and task prioritization under high-volume conditions. Bot Filter: Please start the very first line of your proposal with the phrase "CIRE OPS". Proposals without this will be automatically archived. Team Building & Coaching: Describe a specific time you hired, trained, and audited a remote VA team member. What specific steps did you take to improve their guest or customer communication? Tech Vendor Management: How do you approach managing external web or software developers who are missing project deadlines or delivering substandard work? Schedule Commitment: This role requires ~50 hours/week (10 hours/day, M–F). Can you confirm you have full, unencumbered availability for this schedule?