Senior Manager, People Experience - EMEA

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role Overview: This role reports to the

Senior

Director,

People Experience

EMEA

and is part of

the global

PX

team.

The role

will be looking

after for all

operational elements of HR and

is part of the core foundation to the success of our HR Operating model and enables us to continue to build

a

smooth and efficient

employee experiences. Successful candidates will have worked in similar sized organisations with a remit of multiple countries.

The remit is currently growing as we are centralising European Tier 1 activity into the

center.

The team consists of focused Advisory teams based in London as well as HR Managers who have hybrid roles (Tier 1 and Tier 2) based in France,

Germany

and Spain.

What you'll be doing

Accountable

for all activity associated with

first line

HR support (Tier 1), this includes:

data integrity which feeds into Payroll

and

reporting. Key

HR

systems are Workday and ServiceNow (Nexus

tickets);

implement

HR policies consistently,

oversee

country specific

onboarding,

offboarding, benefit administration,

, administration of employee changes

(starter, leaver, changes), employee screening,

Right to Work checks,

HR compliance, Tier

1

ticketing SLAs

and

continuous

process

improvement and

tech stack

automation focus

across the region.

Develop and maintain strong relationships with key roles in the wider HR team such as PX Consultants, in-house Legal team,

Payroll team,

Global Mobility,

PTS (technology),

COEs (Talent, DEI, Total Rewards etc) as well as regional leaders to ensure you have a deep understanding of business needs and ability to schedule team resource. The key is to continuously improve and develop operational support best practice and review opportunities for improvement with a global lens even when the role is regional.

In partnership with the

Senior

Director

People

Experience

and senior stakeholders, scope requirements for HR Operations across Europe with the aim to

establish

and maintain a full European HR Operations service. Countries

currently in scope

include France, Germany, Netherlands,

Belgium,

Spain, Portugal,

Italy,

UK

and Ireland

Responsible for the

team’s

adoption

and

successful

achievement of

current SLAs and KPIs on the Nexus ticketing system,

goals

and continuous improvement projects

to align with changing business needs and re-establish a customer focused and proactive approach across the team

and line

with the globalisation of our function.

Coach, develop

and train team members to avoid single point dependencies and

build for

scale

and knowledge sharing.

Create and

maintain

relevant external supplier relationships and regularly review their SLAs

(e.g.

pre-employment screening,

Right to Work checks

etc)

as

well as the budget related to yearly activities for Tier1

Present regular

reports to leadership

to illustrate KPIs, changes in processes/policies, noticeable

trends

and project

updates

with

reflective

learnings

as well as proactive

forward looking

focal

points.

This role requires strong collaboration communication skills.

Build mechanisms

to enable a self-service culture by ensuring core platforms are regularly reviewed and

maintained

including knowledge articles and regularly reviewing training material for the team and the business

Leads a continuous improvement culture, driving ongoing development, evaluation/testing, and maintenance of processes and documentation (e.g., Tier 0 Knowledge Base, Standard Operating Procedures).

Lead projects to improve processes and technology e.g. implementing screening, integrating new work streams

Maintain

appropriate confidentiality

in

all of

the above, ensuring legal and compliance requirements are met (e.g. employment legislation, data protection etc.)

What we're looking for: Experience of managing an operational HR services function with multi-site accountability

across EMEA, with specifically working with SLAs/KPIs through a ticketing system

and managing a team of 5-10

direct reports.

Proven line management capability with a focus on driving performance,

team

development,

continuous

improvement as well as evolve the model as centralisation progresses.

Experience implementing

new technologies

and/or harmonising multiple systems

and simplify / automate processes

Strong experience of building collaborative relationships across the business and HR to gain a detailed understanding of commercial drivers.

Excellent written, verbal

and numeracy skills with the ability to present to senior stakeholders.

Ability to analyse data/information and interpret it into recommendations.

Strong eye for detai