Help Desk Support Engineer

Service Desk Agent – English (JL2) Level: L1 Grade: JL2 Experience: 2–4 Years Job Summary The Service Desk Agent provides first-level IT support for end users by handling incidents and service requests through calls, emails, and chat channels.

The role

focuses on delivering timely issue resolution, accurate ticket documentation, and maintaining high customer satisfaction Key Responsibilities Provide first-level support for incidents and service requests. Log, categorize, and prioritize tickets …