Call Center Representative

Job Title: Call Center Agent Location: Mexico City Work mode: Fully Onsite Job Type: Full-Time Job description: Handle inbound voice calls with professionalism, empathy, and excellent customer service. Support customers with Credit Cards, Banking, Loans, Mortgages, Bill Pay, and Mobile Banking. Process account-related requests, payments, balance transfers, and account maintenance. Handle escalations, troubleshoot issues, and accurately document customer interactions. 6–9 months of call center e…