Sr. Executive – Customer Service & Sales Support

Key Responsibilities: Customer Service Act as the primary point of contact for assigned customers for day-to-day service-related requirements. Handle customer enquiries, shipment status requests, documentation requirements and operational queries. Provide timely and accurate updates on shipment status, schedules, delays and other relevant information. Coordinate with Operations, Documentation, Accounts and overseas offices to resolve customer issues. Ensure customer complaints and escalations a…