Bilingual Customer Support Assistant

I run a small but busy business that sells car accessories and paint products, and I now need help staying on top of our growing customer base. Your main focus each day will be direct customer communication—answering questions, taking orders, arranging follow-ups, and generally making sure every buyer feels heard and well looked after. We work with customers in both Spanish and English, so you must speak and write both languages fluently. Expect to move seamlessly between English-speaking body-shops in the U.S. and Spanish-speaking wholesalers in Latin America. Channels you will handle • Email • Phone calls (I’ll provide a VoIP line) • Live chat on our website and social media inboxes Beyond front-line contact, I’ll count on you to log each interaction, update the daily sales/returns sheet, and flag any product or shipping issues that need my attention. Accuracy in those records is critical because our inventory and re-order points depend on the data you enter. Deliverables I expect 1. Same-day responses to all incoming emails, calls, and chat messages during agreed work hours 2. A neatly maintained customer log (spreadsheet in Google Sheets) updated before you sign off each day 3. A short end-of-day summary noting any urgent follow-ups, customer complaints, or potential upsell leads If you already know basic CRM or help-desk tools (e.g., HubSpot, Zendesk, Freshdesk) let me know, though a fast learner with solid communication skills and attention to detail will also fit right in. Consistent reliability and a friendly tone with customers matter most to me. Sound like a match? Tell me about your bilingual support experience and typical response times, and we can start onboarding this week.