Spanish WhatsApp Customer Support

I’m looking for a reliable Spanish-speaking professional who can run my WhatsApp customer support channel. The focus is atención al cliente, limited mainly to basic FAQs, but I still need both automated replies and personalised follow-ups so every message feels human. Here’s what I expect: • Set up or refine quick-reply templates and simple chatbot flows for the most common questions. • Monitor incoming chats during agreed-upon hours, stepping in with friendly, customised answers whenever an enquiry falls outside the bot’s scope. • Keep response times low and tone consistent with our brand voice. • Log recurring issues or suggestions so we can update the FAQ scripts and improve the automated flows over time. Familiarity with WhatsApp Business (or API tools like Twilio, Zoko, Callbell, etc.) is a plus, but what matters most is clear written Spanish, patience, and attention to detail. If you’ve handled mixed automation-plus-live support before, let me know how you managed the hand-off and volume. I’d also appreciate an outline of the hours you can cover and any relevant metrics from past roles (average response time, customer satisfaction, ticket volume). Looking forward to streamlining our customer interactions together.