Remote Online Store Chat Support

A major US outdoor retail company is looking for chat agents to assist online store customers. Scope of work: • Answer customer questions in chat: product availability, sizing, order status, delivery, returns (scripts provided) • Help with checkout and gear recommendations • Escalate complex cases to a senior operator per checklist • Keep brief notes on each inquiry in the CRM • Meet response time SLA (under 2 minutes) • Work a fixed schedule: 6 hours per day, 5 days per week We provide: • Training (2 days, paid) • Scripts, knowledge base, escalation checklist • CRM and chat panel access • A supervisor for the first week • Hourly payment via Milestone Freelancer requirements: • Fluent written English • Stable internet and a quiet workspace • Attention to detail, politeness, ability to follow scripts • Willingness to work a fixed schedule • Communication only via Freelancer chat • Willingness to complete a short test task (5–7 inquiries) Rate: 20 per hour Language: English