Remote Phone Support Assistant

I’m looking for a dependable virtual assistant who can work entirely from home and act as the first point of contact for my customers over the phone. All enquiries will come in by call, so a clear speaking voice, good listening skills, and a quiet workspace are essential. You’ll pick up each call, resolve simple issues on the spot, and escalate anything complex to me through our shared CRM notes. I’ll provide a VoIP line, call-handling guidelines, and access to the customer database. You’ll log every interaction, tag it correctly, and schedule follow-up reminders when needed. Familiarity with tools like Zendesk, Freshdesk, or HubSpot is helpful, but if you’re comfortable learning new systems quickly, that works too.

The role

is fully remote, Monday to Friday, and I expect professional etiquette, accurate call records, and a fast turnaround on any callback requests. If you have solid phone support experience and reliable internet, let’s talk.