Virtual Assistant: Admin & Support

I’m ready to hand over the day-to-day busywork so I can focus on growth. Your main responsibilities will fall into two areas: • Administrative support – keep our spreadsheets and databases up to date, capture new leads, and file documents precisely. You’ll also manage my inbox: sort, label, draft quick replies, and surface anything that truly needs my attention. • Customer support – many enquiries come through the same email channel, so you’ll answer routine product or order questions using our templates and knowledge-base articles, then escalate anything outside the usual. Success for me is simple: • Data sheets fully updated and error-free each day. • Inbox at “zero” by close of business with priority messages clearly flagged. • Customer emails acknowledged within two hours during office hours. We live in Google Workspace, Excel/Sheets, and Zendesk, so you should already be comfortable with those tools. Clear written English, a sharp eye for detail, and the ability to work independently are essential. When you reply, please share examples of similar roles you’ve handled and your typical turnaround time for inbox management. Looking forward to working together!