Warm Client Communications VA

I’m looking for a virtual assistant who can step in as the first friendly voice my clients hear. You’ll monitor and manage three key channels for me—my email inbox, all social-media direct messages, plus incoming phone calls and texts—so nothing slips through the cracks. What you’ll actually do each day is simple but vital: reply to routine questions using the guidelines I provide, sort and flag anything that needs my personal attention, and handle appointment scheduling or follow-ups so clients always feel looked after. Every message should carry a warm, welcoming tone that represents our brand’s personality while still sounding natural and genuine. For tools, you’ll log in to Gmail/Outlook, common social platforms (Facebook, Instagram, LinkedIn, X, etc.), and a VoIP or Google Voice line for call and text handling. If you already know basic CRM or calendar systems like HubSpot, Salesforce, Google Calendar, or Calendly, that’s a plus because it will streamline scheduling. Deliverables I’ll measure against: • Daily zero-inbox on email, DM, and text channels • Responses to routine inquiries sent within the agreed-upon SLA (ideally under two business hours) • Clear internal notes or tags when a message needs my direct input • Confirmed appointments entered in the shared calendar with accurate client details If you’re naturally warm and friendly in writing and on the phone, comfortable juggling multiple channels at once, and meticulous about follow-through, I’d love to hear how you can keep my client communications running smoothly.