Cloud VoIP Call Center Setup

I want to move my inbound U.S.–based call-center traffic onto a fully cloud-based VoIP platform. The solution must be able to sit entirely in the cloud—no on-prem or hybrid hardware—while remaining reliable for nationwide callers. Core functions I need switched on from day one are: • Call recording for every agent line • A flexible IVR that I can edit without writing code • An auto-dialer module for outbound follow-ups You will be responsible for choosing or recommending the SaaS provider, configuring the instance, mapping my current DIDs, and walking me through agent-side setup (softphone or web dialer). Final hand-off should include clear documentation of every setting you touch plus a quick live test so we know calls are flowing, recordings are captured, and IVR menus behave exactly as designed.