Senior Customer Success Manager, EMEA

Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency.

We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging.

Every 6sensor plays a part in defining the future of our industry-leading technology.

6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.

We want 6sense to be the best chapter of your career.

The Role

Imagine a solution that will predict for your customers (with an 85% accuracy) who

is

going to buy, what

they’ll

buy and when.

As a Customer Success Manager at 6sense,

you’ll

be an instrumental player to our growth as we build upon the success

we’ve

had delivering predictions for Fortune 500 customers.

We will trust you to own high profile customer advisory relationships, drive technical competency, ensure rapid deployment to

demonstrate

measurable results and create a culture of customer success at 6sense.

The Responsibilities:

We’re

in the

early stages

• of building our customer success team. We’re looking for process-oriented people who have an intrinsic drive to be successful
• who have a track record of building customer advocates in technical product environments
• who have a passion for B2B buyers, their businesses and what 6sense means to their success and who can think critically about driving customer growth and building our organization.

This is a unique opportunity to help shape and accelerate our success.

As Customer Success Manager (CSM) you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense customers.

Responsibilities

include

Partnering with a 6sense technical CSM to manage customer onboarding, product

rollout

and training

Working closely with global enterprise customers to ensure 6sense is being adopted into their teams’ daily workflow, generating positive ROI and growing lifetime value for 6sense

Managing implementation projects followed by global adoption of 6sense products.

Maintaining visibility into product performance and customer feedback to communicate with CS and other teams. Work closely with customer and internal teams to resolve issues promptly and minimize customer churn

Assisting

customers to promote 6sense service adoption and measure value and ROI.

Identifying

areas for customer growth:

additional

use cases for 6sense data and new business units with revenue potential for 6sense

Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content

Becoming an expert on the 6sense predictive engine, including implementation and how use cases of 6sense connect to top business goals and requirements

Be an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap

Partner with sales for pre-sales questions and demos; share customer stories and help develop marketing collateral

Identify

opportunities for continuous improvement - within accounts, across CS team and across 6sense

Ability to juggle multiple projects, prioritize, and scale

CSM will

represent

the voice of the customer at 6sense and work closely with internal teams to create a company-wide culture of Customer Success.

We are creating

a different kind

of

company.

If this sounds like a breath of fresh air and a place where

you’ll

thrive as you take your success to the next level, we should talk!

Your Experience and Skills Required:

3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions

Experience working with

global 1000

enterprise customers with multiple

stakeholders, and

managing success

program

as the key advisor to global as well as regional customer organizations.

Experience

advising

customers including

CxOs

on how to best use and adopt SaaS platform for faster Return on Investment (ROI)

Experience working closely with B2B demand gen, marketing operations, sales

operations

and analytics teams

Have

led projects from conception to

closure, and

have experience

leveraging

internal resources to get things done.

Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus

Strong analytical and communications skills

BA/BS degree is required.

Master

degree is preferred.

Ability to travel to customer

site

(~30%).

Your Experience and Skills Desired:

2+ years of BI (Tableau, Domo, MicroStrategy), Marketing Automation (Marketo, Eloqua or Pardot) or CRM (Salesforce and Dynamics) platforms.

2+ years of domain

expertise

in one of the following industries:

Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance or Retail is preferred.

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