WhatsApp Auto-Reply Chatbot

I need a chatbot deployed on my WhatsApp Business number that can recognise common customer questions in both English and Spanish and return clear, pre-approved answers instantly. The goal is to reduce the volume of repetitive queries my small support team handles each day while keeping response quality high. Core scope • Connect to the official WhatsApp Business API (or an approved BSP) and handle the entire setup. • Build or integrate an NLP layer that can match user intent to a knowledge base of roughly 60 FAQs. • Provide an easy online interface or Google Sheet where I can update questions, answers, and fallback messages without touching code. • If the bot cannot match an intent with high confidence, hand the chat over to a human agent and clearly flag the reason. • Supply basic analytics (daily conversation count, hand-off rate, top unanswered questions). Acceptance criteria 1. A live WhatsApp number I can message from any phone to test the bot. 2. At least 90 % correct response rate on the initial 60 FAQs during a demo session. 3. Step-by-step deployment guide so my in-house dev can re-deploy if needed. 4. Source code and all configuration files delivered in a Git repository. Please highlight relevant experience—links, screenshots, or short clips of past WhatsApp bots are ideal so I can quickly gauge fit.