US Assistant: Admin & Customer Support

I need a reliable, detail-oriented assistant who is physically located in the United States so we can stay in sync with time zones and, when needed, handle domestic calls or mailings. Your two core responsibilities will be: • Administrative support – think calendar coordination, light document prep, simple research, and keeping small projects on track. • Front-line customer support – monitoring a shared inbox, answering basic inquiries, and escalating anything that needs my direct attention. Most of the work is remote and can be handled within standard U.S. business hours, though I’m flexible about exactly when you log in as long as responses are timely and tasks stay on schedule. Strong written English, a professional phone manner, and solid familiarity with typical office software will set you up for success. Deliverables I will look for: • Same-day acknowledgement of new customer emails or tickets • Accurate, neatly formatted admin docs or spreadsheets when requested • A brief end-of-day summary highlighting completed tasks and any issues that need my review If you’re organized, communicative, and comfortable juggling both admin and customer-facing duties, I’d love to hear how you can help streamline my workload.