Bilingual Healthcare Virtual Assistant Needed. Spanish and English is a Requirement.

Project Title: Bilingual Spanish/English Healthcare Virtual Assistant – Patient Coordination & Administrative Support Project Description: Fueled by Leo, a U.S.-based nutrition practice, is seeking a reliable and highly organized bilingual Spanish/English Virtual Assistant for a part-time, long-term position. We are looking for someone with prior healthcare or medical-office administrative experience who is comfortable communicating professionally with patients, medical offices, and referring providers in both English and Spanish. Primary responsibilities include: - Managing incoming referrals and tracking them through scheduling - Calling prospective and current patients in English and Spanish - Scheduling, rescheduling, and confirming appointments - Following up with prospective patients who have not completed required forms or documents - Ensuring new patients complete required intake paperwork before their appointments - Monitoring and responding to administrative emails - Managing incoming and outgoing e-faxes - Communicating with referring providers and medical offices - Sending progress notes and other appropriate documentation to referring providers - Maintaining accurate patient information and administrative documentation in our EHR/practice-management system - Following up on outstanding referrals and administrative tasks - Helping maintain organized patient and referral workflows - Other administrative support as the practice grows Required qualifications: - Fluent spoken and written Spanish and English - Previous healthcare, medical-office, or patient-coordination experience - Comfortable making and receiving patient phone calls - Experience with EHR/EMR or healthcare practice-management systems - Strong organizational and follow-up skills - Excellent written and verbal communication skills - Reliable internet connection and professional environment for patient calls - Ability to maintain patient confidentiality and follow HIPAA requirements - Able to work independently and consistently - Interested in a long-term position, not a short-term project Experience with SimplePractice, e-fax systems, Google Workspace, insurance/referral workflows, or nutrition/medical practices is a plus. Schedule: Approximately 15–20 hours per week to start, with availability during agreed-upon Pacific Time business hours. There may be an opportunity for additional hours as the practice grows. Budget: $8–$9 USD/hour