Global Hub Operations Director

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . A Hybrid working model We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. What does a Global Hub Operations Director do at WPP Production? Lead the operational performance and development of Studio A's global production hub network.

The role

sets a consistent operating standard across locations, turns demand into credible capacity plans, and ensures hubs can deliver secure, high quality work at the service levels and economics agreed with the client. It connects Hub Operations Leads, delivery and capability leaders, Geo teams, Commercial, Talent, HR, Finance, Technology and Facilities so that decisions on capacity, location, cost and risk are made with one view of the facts. The Director leads through the Hub Operations Leads and the global operating cadence. They own the hub operating model and its execution, while partnering with the relevant functional and commercial owners on decisions outside hub operations. Reporting lines and key stakeholders: Reports to the Global Operations Director. Manages and develops the Hub Operations Leads across the global network, with clear local accountabilities and escalation routes. Covers centralised production hubs and the resources, infrastructure, controls and services required to support Worldwide and Geo demand, including permanent and flexible capacity. Works in a matrix with Heads of Delivery, capability SMEs, Geo and client operations, Commercial, Talent, HR, Finance, Security, Technology and Facilities. Local employment, technical craft and client commercial approval remain with their designated owners. Key Responsibilities: Global hub strategy and governance Set the hub operating model, decision rights and governance for shared capacity, including how Worldwide and Geo demand is prioritised, allocated and escalated when requirements conflict. Maintain a practical Hub Playbook covering planning, onboarding, access and security, local compliance, service management, financial controls, business continuity and location specific requirements. Audit adoption and close gaps. Assess the hub footprint against demand, capability, resilience, cost, security and talent availability. Develop business cases and transition plans for expansion, consolidation or changes in the mix of work across locations. Run a regular hub leadership cadence, with consistent status reporting, decisions, actions and cross hub learning. Chair operational reviews and escalate material trade offs promptly. Capacity, workforce and delivery Translate demand forecasts, Workshop peaks and capability plans into a rolling view of capacity by hub, skill, language, security classification and employment type. Test scenarios for changes in volume, complexity, timing and location. Work with Delivery, SMEs and Geo leaders to allocate shared resources, manage utilisation and productivity, protect service levels and balance work across hubs. Identify bottlenecks early and agree actions rather than relying on local workarounds. Set requirements for permanent and flexible staffing with Talent and HR; oversee readiness, onboarding, training and exit planning for large scale programmes and demand changes. Ensure employment classification and local legal or tax questions go to the accountable specialists. Lead operational readiness for Workshops and other surges, including space, technology, security, access, staffing, shifts, supplier support and contingency capacity. Own the operational response to a hub disruption. Keep tested continuity and recovery plans, including transfer options, cross training, access dependencies and client approvals where required. Commercial performance and controls Provide the operational data and discipline needed to run the commercial model as agreed: retained capacity, complexity based deliverables and approved time and materials exceptions. Ensure work is coded and measured consistently so actual demand, effort and cost can be compared with the model. Partner with Commercial and Finance on forecast accuracy, capacity pool economics, the minimum spend commitment, margin, scope changes, rush requests and Workshop demand. Identify the operational causes of variance and propose corrective actions; do not change prices or commitments without the agreed approval route. Supply a reliable monthly operational pack covering volumes and complexity, capacity and utilisation, forecast accuracy, service levels, quality, revisions and exceptions. Support quarterly commercial reviews of spend, margin, demand, savings and capacity risks, and the annual review of unit prices, cost adjustment, efficiency commitment and baseline capacity. Drive measurable productivity and the contracted efficiency commitment through improved planning, workflow, automation