Product Manager (CX Commerce)

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands

that drive growth. Guided by a

Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100.

VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit

www.vml.com and follow along on LinkedIn

#WeAreVML. Product Manager wanted to join our Product team at WPP Enterprise Solutions The opportunity Permanent

London/Hybrid

As a Product Manager at VML/WPP ES, you will sit at the absolute heart of our digital operations for one of our largest automotive clients. You are the person who ensures the team is delivering the right thing, for the right people, at the right time. You will bridge the gap between complex business strategy, customer missions and hands-on digital delivery, translating ambitious automotive objectives into high-performing, user-centric digital products. Working in a highly collaborative,

matrixed environment, you will act as the "glue" connecting WPP's agency teams, client's in-house specialists, and key third-party partners to drive measurable performance optimisation. What you’ll be doing End-to-End Product Lifecycle & Delivery: Discovery to Go-to-Market: Lead digital initiatives end-to-end—from initial discovery and hypothesis validation through design, engineering, QA, and deployment, to final market launch.

Requirements

Definition: Translate complex market, user, business needs and stakeholder views into highly detailed product requirements, epics, user stories, acceptance criteria, and briefs. Prioritisation & Backlog Management: WSJF Prioritisation: Contribute to fortnightly collaborative prioritisation sessions. Roadmap Stewardship: Contribute to a transparent, ranked backlog to guide contributing teams away from chaotic multiple priorities toward a highly structured, quarterly planning horizon. Cross-Functional Collaboration & Stakeholder Management: The "Glue" of the Operation: Act as the primary link across a complex stakeholder map UX, UI & Content Collaboration: Partner closely with creative and design squads to define problems, user outcomes, and design standards, ensuring all decisions align with both product vision and Client's strict brand guidelines. Data Performance, CRO & SEO: Evidence-Based Decisions: Commission market research, competitor analysis, and customer interviews to discover unmet user needs. Continuous Optimisation: Proactively monitor product performance, analyse key performance metrics, and gather feedback to drive continuous CRO (Conversion Rate Optimization) and performance iterations. SEO/AIO/GEO Integration: Ensure SEO is deeply embedded in early planning, requirements, and prioritisation rather than treated as an afterthought. What we want from you Exeperience working within Product Management

Strong background managing consumer-facing digital products, ideally within the automotive space (CX, vehicle configurators, lead capture, CRM, or fleet/retail digital touchpoints). Customer-centric: Focused on understanding, anticipating and exceeding customers’ needs Strategic & Analytical Thinker: Ability to see the big picture and translate corporate objectives (such as lead generation, Retail, Pro, or Omnichannel experiences) into tangible, measurable digital KPIs. Commercially savvy, prioritises value over output. Technically Literate & Data-Driven: Comfortable collaborating with a variety of specialists. Able to use both quantitative & qualitative measures. You make product decisions based on evidence and analytics rather than gut feel. Expert Communicator & Negotiator: Exceptional skills presenting concepts and solutions, and stakeholder management and alignment. You excel at saying "no" constructively, protecting your team, and creating clarity out of chaos. Tools: Experience using Jira, Confluence, or equivalent product management and planning software. If you know some of this, even better Automotive experience

What we can offer you Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. Permanent only We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with

Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your

Brains

for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion

Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

How we use AI in the recruitment process:

To ensure more focused and engaging conversations, we

leverage

AI in our recruitment process exclusively for secure, objective

note-taking , never for evaluative judgments. This allows our team to be fully pr