OPS - Manager - Customer Retention

Job Description Key Responsibilities: 1. Persistency Management: • Monitor and analyse persistency ratios regularly to identify trends and areas of improvement. • Develop strategies to enhance policy renewal rates and reduce lapses. • Implement retention initiatives to maintain long term client relationships. 2. Data Analysis and Reporting: • Analyse policy data to identify at risk policies and develop targeted interventions. • Prepare detailed reports on persistency metrics, presenting insight…