Customer Service Representative

Provide exceptional customer service by ensuring timely follow-up on purchase orders, shipments, and invoicing while meeting service level commitments. Collaborate with Planning, Production, Logistics, and Sales teams to ensure product availability and demand fulfillment.

Responsibilities

Respond to customer inquiries via phone, email, chat, or other communication channels. Resolve customer complaints and provide appropriate solutions in a timely manner. Process orders, returns, refunds, and ac…