Customer Experience Lead

Key Responsibilities Lead customer experience transformation. Design end-to-end customer journeys. Develop customer journey blueprints. Conduct UX research and customer insight analysis. Define customer experience and service design standards. Design omnichannel experiences across web, mobile, retail, contact centre, USSD and digital channels. Lead prototype development and validation. Identify customer pain points and opportunities for simplification. Drive digital-first journey design. Develo…