Cinepals Email & Chat Support

I run Cinepals.ae, a movie-ticket and promotions portal, and I want a reliable person who can take over our front-line support inbox and live-chat window. Every message comes in English, so all replies will be in clear, friendly English as well. Most interactions revolve around three areas: guiding new visitors through account creation and password resets, sorting out booking or payment questions—including refunds when something goes wrong—and pointing users to the right cinema listings, showtimes, or ongoing promotions. You will be handling these enquiries exclusively by email and chat; no phone calls are involved. I will provide a brief knowledge-base and access to our admin dashboard so you can look up orders and verify transactions. Complex technical issues can be escalated to me or the dev team—just keep the customer informed while we work in the background. Deliverables • Answer every incoming ticket or chat within the agreed response window • Keep concise internal notes on each conversation in our help-desk tool • End-of-day summary that flags any issues awaiting my action If you already have experience supporting e-commerce or event-booking sites and can commit to consistent coverage, let’s get started.