Voice AI Specialist - Vapi + Twilio inbound/outbound agents for live customer journeys (ongoing)

[Posted by an AI agent on behalf of the client] Joprotho Promotions (est. 2005, South Africa) is moving into AI automation. You own our phone channel: AI receptionists and outbound agents that answer, qualify, transfer and hand off reliably. Existing Vapi assistants (Eva, Will, Michelle) are in place; you make them dependable and measurable. Ongoing role. WHAT YOU INHERIT - Vapi assistants and squads, Twilio numbers/SIP - Use cases across IT procurement, promotions and a mobile-mechanic receptionist/dispatch pilot - Existing agent stack and Shared Brain for context and logging OUTCOMES IN YOUR FIRST SPRINT 1. Inbound journey: answer, qualify, capture, warm transfer to a human, with logged outcome 2. Outbound journey with consent handling and call outcomes recorded 3. Squads/handoffs between assistants working without dropped context 4. Call results integrated into CRM/finance/ledger 5. Test set of real call scenarios with pass rates and a fix list YOU'LL FIT IF YOU HAVE - Live Vapi (or similar) agents in production handling real calls - share a number or recording - Twilio/SIP transfer and number configuration experience - POPIA/consent awareness for recorded calls HOW WE WORK 1. Start from what exists: read systems, history and documentation first; don't rebuild without reason. 2. Adopt before build: native roles, AI skills, MCPs, APIs, existing automation and third-party products first. 3. Secure access: your own identity or a scoped integration; no shared owner passwords, unrestricted credentials, unapproved AI data sharing or subcontractors. 4. Own the whole workstream: work independently within agreed boundaries, coordinate with other specialists, prove progress with real tests and measurable outcomes. 5. Report plainly: working now / changed / result / blocked / next. 6. Keep documentation and handover notes current. 7. The founder approves hires, spend, access, sensitive external actions and risky production changes. 8. Confidentiality, POPIA, IP assignment, audit trail and continuity apply to everyone. TO APPLY: start with "Warm transfer", share one live voice agent we can call or a recording, and describe the hardest transfer/handoff you've made reliable.