Shopify Ecommerce Customer Support

I run a Shopify-based store and want to place day-to-day customer care in capable hands. You will reply to every incoming email, live-chat request, and social-media DM, keeping tone consistent with our brand voice and meeting our 24-hour response promise. The inquiries you will handle fall into three main buckets: • Order status, shipping, and delivery updates • Returns, refunds, and exchange coordination • Product questions and recommendation guidance All interactions happen inside the Shopify admin and our help-desk app (Zendesk/Gorgias experience is a plus). Clear, courteous English is essential, and every ticket must be tagged, notated, and closed so internal analytics stay tidy. Deliverables 1. Inbox, chat, and DM zeroed out at the end of each assigned shift 2. Accurate order look-ups and refunds processed directly in Shopify 3. Weekly summary highlighting common issues and suggested process tweaks I’ll provide SOPs, macros, and product training up front; you simply bring reliable availability and a customer-first mindset.