EST Support & Admin Help

I’m looking for a dependable assistant who can cover customer support during Eastern Standard Time business hours. Your core focus will be: • Answering incoming emails with clear, professional replies • Handling phone inquiries, routing or escalating when needed, and logging call details Alongside support, I’ll occasionally hand you straightforward administrative tasks such as light data entry or appointment reminders to keep operations running smoothly. What I value: • Prompt response times and good ticket-tracking habits • Polite, confident phone etiquette that turns issues into positive experiences • Comfortable switching between support duties and simple admin work without missing a beat Weekly hand-off: At the end of each week, I’ll expect a brief summary of solved cases, open follow-ups, and any process improvements you’ve spotted. If you’re organized, self-directed, and ready to become the first line of contact for my customers, let’s get started.