Italy-Based Virtual Assistant Support

I need a detail-minded assistant located in Italy who can take daily email traffic off my plate and keep customer enquiries flowing smoothly. Basic written competence in both Italian and English is enough—as long as you can draft clear, friendly replies and spot the difference between a quick acknowledgement and a message that needs escalation. Because email correspondence and customer queries are the core of the role, your speed and tone there will be what I judge first. Around those messages you’ll also keep my calendar accurate, confirm appointments, book occasional trains or flights, and capture web-research findings in clean Excel or Google Sheets files. If you already move comfortably between Gmail, Outlook, Google Calendar and similar tools, you’ll feel at home here. Deliverables • Prompt, well-phrased replies to all customer emails (Italian & English) • A continuously updated calendar with any travel details added • Concise research notes and tables stored in the shared spreadsheet I’m online throughout European business hours for quick guidance, but I want you to act proactively—flag issues before they become urgent and suggest smarter ways to streamline routine admin. If that sounds like the kind of autonomy you enjoy, I’m ready to start as soon as you are.