Pre-Sales Live Chat Support

I’m looking for a reliable live-chat specialist who can jump in and handle all pre-purchase conversations for my brand. Your main goal is to give prospective customers fast, accurate answers that turn curiosity into confirmed orders. Scope of questions you’ll field: • Product details, pricing, and real-time stock availability • Guidance on choosing the right product or service for their needs • Delivery options, returns, and payment methods You’ll cover three channels: • The chat box on my website • Direct messages on our social media accounts • The built-in messaging system on our online store What I expect: • Real-time responses during the agreed-upon hours • A friendly, persuasive tone that reflects our brand voice • Clear documentation of each chat (customer name, question, resolution) in a shared log • Escalation of any uncommon or complex issues to me via email or Slack If you have experience with typical live-chat platforms, social inbox tools, or e-commerce dashboards, mention it—it will help us get up and running quickly.