Head of Global People Services & Help Desk

Agoda is seeking an Associate Director, Head of People Services & Help Desk to lead the employee-facing People support model across Help Desk, Tier 0 self-service, and Global People Relations Services. Based in Bangkok, you will shape access to guidance, issue resolution, and governance for a global workforce. You will build and mentor Tier 1 teams, set service standards, drive self-service adoption, and use data to improve processes. Relocation support is provided; remote work is not offered. …