Head: Client Enablement and Analytics

Key Responsibilities: Own and deliver the Client Ranking Scorecard - our flagship performance product. Lead the shift from static reporting to AI-powered, predictive analytics. Govern quality assurance across human and AI-assisted agent interactions. Translate insights into compelling client narratives and ensure first-place rankings across strategic clients. Present performance insights with confidence to C-Suite and client stakeholders. Recruit, develop, and inspire a high-calibre insights an…