[LTA-ITCD] PRINCIPAL / SENIOR ENGINEER, CITIZEN SYSTEMS (SERVICENOW)

[What the role is] PRINCIPAL / SENIOR ENGINEER, CITIZEN SYSTEMS (SERVICENOW) [What the role is] PRINCIPAL / SENIOR ENGINEER, CITIZEN SYSTEMS (SERVICENOW) [What you will be working on] You will be part of the team to develop next generation Enterprise Feedback Management System (EFMS) using ServiceNow Customer Service Management (CSM) SaaS to manage citizen feedback such as public feedback on LTA services and assets, central call centre, road closures/works applications and bike sharing services…