Senior Telecom Engineer

The Sr. Telecom Engineer is responsible for day-to-day management, design, and support of the telecom infrastructure. He or she monitors, resolves, and/or escalates any telecom related issues that affect the performance or availability of voice and contact center services. The Senior Telecom Engineer provides telecom support to other teams as necessary to meet strategic goals and supports and mentors lower-level telecom engineers. He or she is a critical member of the engineering team who contr…