IP Telephony Engineer Sênior (4787)

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Responsabilidades e atribuições

This role previously supported traditional Cisco IP telephony engineering and system design. Following migration from Cisco to Content Guru, the position has shifted to Verint PCI compliance and onboarding work, with occasional legacy Cisco telephony coverage during the transition.

As the environment continues moving away from traditional Cisco telephony, the role is expected to concentrate increasingly on Content Guru support.Business Context and Key Challenges:

Supports telephony environment as it transitions from Cisco IP telephony to Content

Guru, with a near-term focus on Verint compliance and onboarding;First 3–6 months: drive Verint

PCI compliance activities and onboarding, provide occasional Cisco telephony

engineering coverage, and begin building Content Guru support capability;Key priorities: Verint PCI

compliance and onboarding, ramping Content Guru support, and winding down

traditional Cisco telephony engineering scope.Key Responsibilities:

Lead Verint PCI compliance

activities for the US telephony/recording environment, including configuration,

validation, and audit readiness;Manage Verint onboarding for

new sites, systems, and users as part of the compliance program;Provide occasional Cisco IP

telephony engineering and system design coverage during the Cisco-to-Content

Guru transition;Build up Content Guru platform

support and engineering capability as the environment shifts away from Cisco

telephony;Design, test, and validate PCI

DSS controls across recording and IVR platforms;Partner with compliance and

security teams to document and remediate PCI-related findings;Provide technical guidance on

telephony architecture decisions through the multi-platform transition period.

Requisitos e qualificações

Required Skills and Qualifications:

Hands-on IP telephony

engineering (Cisco UCM/CUBE/voice gateways) at principal level, including

system design experience;Verint recording/compliance

platform experience, including PCI DSS control implementation and system

onboarding;Working knowledge of PCI DSS

requirements

as applied to telephony and call recording environments;Exposure to Content Guru or a

comparable cloud CCaaS platform, or demonstrated ability to ramp quickly on new

telephony platforms;Fluent English, written and

spoken: able to work directly with US business and compliance stakeholders and

interview in English;Experience collaborating across

international, multicultural teams and time zones;Strong ownership and autonomy,

able to operate independently on compliance-driven deliverables with minimal

supervision.Preferred Skills:

Direct hands-on experience with

the Content Guru platform;PCI DSS certification or

QSA-adjacent audit exposure;Experience in insurance or

other regulated, enterprise-scale environments;Cisco voice certifications

(CCNP/CCIE Collaboration) from prior telephony engineering work.Experience Requirements:

8+ years in IP telephony

engineering, with principal-level ownership of system design and architecture

decisions;Demonstrated delivery in a

compliance-driven capacity (PCI DSS or comparable regulated framework);Track record supporting

platform migrations/transitions (e.g., legacy telephony to cloud CCaaS) in

enterprise environments.Education and Certifications:

Bachelor's degree in Computer

Science, Engineering, or related field, or equivalent hands-on experience;PCI DSS-related and/or Verint

certifications preferred; Cisco voice certifications (legacy skillset) a plus.

Working Model and Collaboration:Main stakeholders: compliance/security teams, Verint platform team, and the Content

Guru transition team;Flexibility expected around

compliance audit windows, Verint onboarding events, and occasional legacy Cisco

telephony support.

Informações adicionais

Modelo de contratação:PJ.Forma de atuação:100% Remoto.