Property Listing & Guest Support

If you’re already comfortable inside the Airbnb and Vrbo dashboards, use tools like a basic channel manager, and enjoy customer interaction, let’s talk. ’m looking for a proactive coordinator who can take full ownership of my short-term rental portfolio’s online presence while keeping incoming guests happy through quick live-chat responses. Your first responsibility will be managing the property listings themselves. I’ll rely on you to create new listings from scratch, refresh prices, photos, and amenity details whenever something changes, and then push those updates live on Airbnb and Vrbo. Accuracy here is critical everything guests see must match reality. Alongside that, you’ll watch the live-chat inbox during agreed-upon hours, answering routine questions, guiding potential guests through the booking process, and escalating anything unusual to me. Friendly, fast replies are a must; the goal is to convert browsers into confirmed bookings and keep current guests reassured. Key deliverables • New, fully optimised listings for every new property • Ongoing edits—rates, images, descriptions—reflected across Airbnb & Vrbo within 24 hours of notice • Listings published error-free on both platforms and verified live • Real-time chat coverage with an average first-response time under 2 minutes • Weekly summary report covering listing changes, chat volume, common questions, and any issues flagged If you’re already comfortable inside the Airbnb and Vrbo dashboards, use tools like a basic channel manager, and enjoy customer interaction, let’s talk.