Operational Twin for NaviAria Launch

I am about to introduce NaviAria to the world and need someone who can stand next to me—virtually—and run the day-to-day while I focus on vision and strategy. In practice, that means you will own three core arenas from day one: managing our online store, handling the support live chat, and coordinating the entire brand launch. Online store Our storefront (built on Shopify) must feel seamless to shoppers. Your immediate responsibility is order fulfillment—printing labels, booking couriers, confirming deliveries, and keeping customers proactively informed. As sales grow you can also refine product listings or inventory workflows, but the first priority is getting every package out on time. Customer support We will embed a live-chat widget powered by Zendesk. You will monitor the inbox yourself at first, maintain a reply time under one hour, and then source, train, and schedule additional agents as traffic rises. A weekly summary of FAQs and sentiment trends will help us improve the experience continually. Brand launch I have the creative direction, assets, and launch calendar drafted. You will turn that plan into reality—locking in timelines, assigning tasks to freelancers or in-house talent, preparing social media posts, and coordinating any influencer or press outreach. When launch day arrives, you will keep the dashboards open, the team aligned, and issues resolved before they escalate. Deliverables • Same-day order fulfillment for every sale • Live-chat coverage 7 days / week with ≤1-hour response time • Detailed launch task tracker kept updated daily • Recruitment & onboarding of support agents and social media assistants as needed • Weekly KPI report covering store performance, support metrics, and launch progress Acceptance criteria Success is measured by 100 % of orders shipped within 24 hours, average chat CSAT of ≥4.7/5, and all launch milestones delivered on schedule. If you thrive on taking an idea from concept to operational excellence, let’s talk.